Frequently Asked Questions (FAQ)​

Answers to commonly asked questions

What is the estimated shipping and processing time?

Since all of my physical products are made-to-order, you should expect a processing time of 2-7 business days. Add the number of days for the shipping method chosen (by default 3-5 business days for shirts and 5-10 business days for sweaters) at checkout on top of that to get your total shipping time.

What happens if my package is lost?

In very, very rare cases, packages may get lost. I have a small window of time to make a claim on your your behalf. Claims, as such, must be submitted no later than 15 business days after your posted delivery date (which you should receive when the package goes out). If you don’t receive your item within this timeframe please reach out to me, so that I can help!

What the wrong address is provided?

Items that are marked returned to sender will incur an additional shipping fee to be resent out if the issue is customer error-related (ex. wrong address entered at checkout). Additionally, there is a 2 to 4 week processing window before an item is able to be sent back out. Please confirm your shipping address to ensure timely delivery and reduce such delays.

Who pays for customs and import fees?

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Do you do custom or personalized orders?

I’m definitely open to them. Reach out and let’s see how I can help out!

Do you do wholesale?

We do wholesale! Contact me with a little bit about your shop for a bulk discount.

Do you accept returns & exchanges?

I don’t accept returns or exchanges, but please contact me if you have any problems with your order.

Any additional questions?

Feel free to reach out via my contact form!